More
Сhoose
Created a solution that is easy to use, efficient, and effective in helping users achieve their goals of maximizing uptime and mitigating risks within Microsoft Support.
My goal was to analyze user behavior and identify growth opportunities. Through this I was able to take a data-driven approach to improving the customer experience. Then I applied design thinking to deliver best-in-class solutions, I ensured that the designs I made were not only effective, but also user-friendly.
Focused on user study groups to help define user flow.
Empathized with my users.
Defined the users’ needs, their problems, and my insights.
Created ideas for innovative solutions
Final pixel perfect handoff to developers.
- Conducted user research to understand the current pain points and challenges that users face with their system.
- Defined the key features and functionalities that users needed in order to maximize their uptime and mitigate risks.
- Created site maps, wireframes and prototypes that illustrated the proposed solutions and interactions.
- Conducted usability testing to validate the design and identify any potential issues or areas for improvement.
- Refined the design based on user feedback and further testing.
- Developed the final pages using a design system to ensure consistency and ease of use.
- Implemented analytics and tracking to measure the effectiveness of the solution and identify any further opportunities for improvement.
