Lead UI/UX Designer
Created end-to-end design experiences by creating high-fidelity pixel-perfect design mock-ups in Figma for Nike's Operations Workspace Portal.
Increased Speed to Market
Orders are now moving faster through Nike systems via quicker Order Creation. Less error prone order creation.
Simplified Exception Resolution
Reduced time users spend manually diagonising and resolving order errors.
Improved Order Data Visibility
Increased speed and efficiency of users finding their orders
Increased Order Accuracy
Reduced risk of incorrect orders shipping out. Focus on EMEA for Shipping and Cancellation.
"Team, I wanted to share some pictures we have received from NOW end user training sessions that have been happening over the last few weeks. It's great to see tangible outcomes to all of the teams effort over the last year plus!! The end users sentiment in the training sessions has been 'overwhelmingly positive' " - Brad Wilkstrom TPM
Journey Mapping and Persona Creation
Performed usability testing, identified friction points in user journeys and persona research, and provided resolution options through various designs.
Pendo
The EDS updates delivered to the Pendo ecosystem was instrumental in enabling our team to identify and optimize our user notification opportunities.
Working with the Engineering Team
For this project there was a benefit for both myself and engineers to sit together in the beginning with the design and make sure they were implementing the standardized EDS design system that Nike relies on.
From there we made sure everything in the implemented design utilized these standardized variables and rules.
