Created end-to-end design experiences by creating high-fidelity pixel-perfect design mock-ups in Figma for Nike's Operations Workspace.
Increased Speed to Market
Orders are now moving faster through Nike systems via quicker Order Creation.
Less error prone order creation.
Simplified Exception Resolution
Reduced time users spend manually diagnosing and resolving order errors.
Improved Order Data Visibility
Increased speed and efficiency of users finding their orders.
Increased Order Accuracy
Reduced risk of incorrect orders shipping out. Focus on EMEA for
Shipping and Cancellation.
"Team, I wanted to share some pictures we have received from NOW end user training sessions that have been happening over the last few weeks. It's great to see tangible outcomes to all of the teams effort over the last year plus!! The end users sentiment in the training sessions has been 'overwhelmingly positive' " - Brad Wilkstrom TPM
Journey Mapping and Persona Creation
Performed usability testing, identified friction points in user journeys and persona research, and provided resolution options through various designs.
Pendo
The EDS updates delivered to the Pendo ecosystem was instrumental in enabling our team to identify and optimize our user notification opportunities. We used Pendo to review feedback and stats on all our pages.
As a Lead UI/UX Designer, I am responsible for all design aspects of Nike Operations Workspace. Designed all the pages for NOW (Case Management), ROADs (Returns), ORCA (Cancellations) in Figma.
Problem Statement
When a user logs into the Nike Operations Workspace they are unable to drill into POs and exceptions that fall within their responsibility, they have to sift through ‘noise’ even after applying filters that exist today. Additionally, it is difficult to see a summary/rollup of everything that needs to be corrected on one or more specific Purchase Order(s). This equates to a negative user experience that requires a lot of manual actions and a continual modification of filtering to try to best eliminate ‘noise’ a given user is not responsible for.
Objective
The primary objective is implementing a robust, intuitive system to improve the user experience within the end to end Nike Operations Workspace. By enabling users to easily filter and sort through data, so they can quickly find the information they need, saving time and increasing productivity.
Targeted list of personas
GC MPO Specialists
NA MPO Specialists
EMEA MPO Specialists
Brand Marketing
Sports Marketing
Samples Team
.
Working with Nike.net, ROADS, ORCA team to deliver a consistent user experience.
Nike Operations Workspace - see several pages of my work and thought process.
- Designed a landing page where only orders and exceptions that match the geography of the users role(s) are accessible.
- Created a collapsible status header to understand total exceptions he/she are responsible for. Also, added tabs to view all orders or my orders.
- Designed a flyout filter so users can filter by (eg. Footlocker) Sold To’s and/or Ship To’s, Gender and Categories.
- I enabled users to now select which exception(s) he/she would like to resolve.
- Users can now manipulates exceptions so he/she can take action on the PO detail page.
- Designed a collapsible view to see status of where the exception falls within the OFOA exception tool.
- Designed a notification feature to view status of exceptions and approvals.
- Designed a hover box to view material data, now user do not have to toggle from one platform to the other.
- For MPO Specialist, I designed a bulk resolution page where user can view and resolve exceptions in bulk related to their accounts on a daily basis so they can efficiently complete their order management tasks.
- I made sure users only saw orders and exceptions that match the geography of their role(s).
- Designed it so they can resolve bulk exceptions across multiple Purchase Orders in order of priority.
- Designed attribute filters to prioritize work to focus on a specific business area.
